Terms & Conditions
Canadian Tax Table
Sales tax is calculated according to the following Canadian Tax Table.
| Province of Billing | GST | PST | HST |
| Alberta | 5% | - | - |
| British Columbia | 5% | 7% | - |
| Manitoba | 5% | 7% | - |
| New Brunswick | - | - | 15% |
| Newfoundland & Labrador | - | - | 15% |
| Northwest Territories | 5% | - | - |
| Nova Scotia | - | - | 15% |
| Nunavut | 5% | - | - |
| Ontario | - | - | 13% |
| Prince Edward Island | - | - | 15% |
| Quebec | 5% | 9.975% | - |
| Saskatchewan | 5% | 6% | - |
| Yukon Territory | 5% | - | - |
Warranty Information
Reliable Parts gladly offers a full manufacturers warranty on all the parts and accessories we sell. In all cases this is always the warranty that the manufacturer themselves offer. It can range from 90 days up to one year and is generally a replacement program. A replacement part is supplied if all of their criteria are met. This is subject to manufacturers warranty terms and conditions which may or may not include the return of the part, model and serial number requirements, and more. Reliable Parts does not offer any extensions on the manufacturers warranty nor does it have the ability to alter them.
If a part becomes defective within the manufacturers warranty period under normal use conditions, please contact us and we will be happy to make arrangements for the replacement part to be either picked up or sent to your home or office.
If you do not want a replacement and want a refund instead, this can be provided if we have all the necessary information needed from you to process a refund.
Shipping Information
We now offer you the option of a flat-rate shipping charge of $12.95 for delivery within Canada in 5 business days or less within Province.
Delivery times are based on in-stock parts only.
*additional days will apply depending on Province.
All in-stock parts orders received by 5:00 PM EST will be shipped the same or next business day via Canada Post. The charges of your chosen shipping method plus GST apply to all parts shipped with the exception of any large or heavy items. These oversized items will be subject to a surcharge to cover the extra handling fee's that carriers charges (This charge is NOT included in the free freight offers). You will be advised of any extra charges at the time of placing your order.
Shipping to Northwest Territories, Nunavut, and Yukon Territories will be charged $16.95 Flat-Rate with Canada Post only (shipping by Mail Only and these areas DO NOT qualify for Free Shipping Specials). If you have any questions about our shipping policies, please feel free to ask before placing your order. Reliable parts strives to ship all orders as soon as possible, but cannot guarantee delivery by a specific delivery date, and will not be liable for any delay in delivery, including but not limited to as a result of non-performance caused by an act of God, war, labour disputes, civil unrest, accidents, the inability to obtain materials, delays of carriers, contractors or suppliers or any other causes of any kind which is beyond the control of Reliable Parts.
Return Policy
All parts purchased from Reliable Parts through this Home Depot appliance parts website can be returned for an exchange or credit within 90 days from date of purchase subject to the following terms and conditions.
- Electrical items must be in their original and unopened packaging
- All non-electrical Items can be returned opened but must include their original packaging and all contents that were originally included in the package.
- Installed parts are non-returnable. This is because a part can get damaged as the result of an incorrect installation.
- Specially ordered items are non-returnable and cannot be cancelled once ordered.
- No collect shipments will be accepted.
- Returns should be accompanied by a copy of the original invoice.
- Reliable Parts reserves the right to charge a restocking fee
- Customer is responsible for all return shipping expenses except in cases where Reliable Parts is at fault for a damaged or incorrect shipment.
- Returns will not be accepted at any Home Depot locations and must only be returned by shipping or in-store to a Reliable Parts store location.
- Please note that part # CJT30000002 Re-write tool/update kit is not returnable under any circumstances.
For returns, please email: homedepot@reliableparts.com
Damage or Short Shipments
It is very important to open and inspect your order upon receipt. We require that you contact us within 48 hours of delivery if you discover a shipment shortage or damage with your order. Please contact us at 1-833-508-4737 and a customer service representative will assist you.
Our Commitment
It is our commitment to maintain the principles of integrity and trust with respect to the protection of personal information. As part of our commitment, we will protect the privacy of personal information of employees, clients, customers and others individuals whose personal information we collect, use and disclose. We are committed to complying with British Columbia's Personal Information Protection Act (the "Act") and all other applicable privacy laws. Reliable Parts has made the best effort to ensure all information is accurate. Prices are subject to change without notice. Transportation expenses may apply. All taxes are extra. We reserve the right to limit quantities.
Service Disclaimer
You assume any and all risks associated with the installation, repair, or replacement of any parts/accessories on your product including, but not limited to, bodily injury or personal property loss or damage.